After-sales Service

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After-sales Service Instructions

01
customer information

02
Product Information

03
Failure Information

04

Step 1 - After-sales service application statement

Dear Customer

Thank you for ordering Dyness products, in order to provide better warranty service, we need to record and save your purchase information and installation and other information, your registration will help us to serve you better.

Final Warranty Notes*

All registration information will only be contacted by your after-sales service and will not be disclosed to third parties. Please fill in the form carefully and accurately. Successful registration will help you get better after-sales service support.

If you need to expand the capacity of your existing system, please confirm the serial number of your existing product and the module to be added with Dyness via the after-sales service e-mail address service@dyness-tech.com. Please make sure to obtain authorization before adding.

I understand and agree to the above conditions

Please check this mandatory box.

Next Steps

Step 2 - End User and Installer Information Confirmation

Customer Type*

Distributor
Installer
End User
Others

Please select the type of customer service.

Contact Information

Name *

Please fill in your name.
Phone Number *

Please fill in the correct phone number.
Country *
- Afghanistan
- Aland Islands
- Albania
- Algeria
- Andorra
- Angola
- Anguilla
- Antarctica
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia, Plurinational State of
- Bonaire, Sint Eustatius and Saba
- Bosnia and Herzegovina
- Botswana
- Bouvet Island
- Brazil
- British Indian Ocean Territory
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Chinese Taipei
- Christmas Island
- Cocos (Keeling) Islands
- Colombia
- Comoros
- Congo
- Congo, the Democratic Republic of the
- Cook Islands
- Costa Rica
- Cote d'Ivoire
- Croatia
- Cuba
- Curaçao
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- Falkland Islands (Malvinas)
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- French Southern Territories
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Heard Island and McDonald Islands
- Holy See (Vatican City State)
- Honduras
- Hungary
- Iceland
- India
- Indonesia
- Iran, Islamic Republic of
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea, Democratic People's Republic of
- Korea, Republic of
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libyan Arab Jamahiriya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao
- Macedonia, the former Yugoslav Republic of
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Moldova, Republic of
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Niue
- Norfolk Island
- Norway
- Oman
- Pakistan
- Palau
- Palestinian Territory, Occupied
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn
- Poland
- Portugal
- Qatar
- Reunion
- Romania
- Russian Federation
- Rwanda
- Saint Barthélemy
- Saint Helena, Ascension and Tristan da Cunha
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin (French part)
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Samoa
- San Marino
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Sint Maarten (Dutch part)
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Georgia and the South Sandwich Islands
- South Sudan
- Spain
- Sri Lanka
- Sudan
- Suriname
- Svalbard and Jan Mayen
- Swaziland
- Sweden
- Switzerland
- Syrian Arab Republic
- Tajikistan
- Tanzania, United Republic of
- Thailand
- Timor-Leste
- Togo
- Tokelau
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Venezuela, Bolivarian Republic of
- Viet Nam
- Virgin Islands, British
- Wallis and Futuna
- Western Sahara
- Yemen
- Zambia
- Zimbabwe
Please select the counseling needs.

Province *

Anhui
Beijing
Chinese Taipei
Chongqing
Fujian
Gansu
Guangdong
Guangxi
Guizhou
Hainan
Hebei
Heilongjiang
Henan
Hong Kong
Hubei
Hunan
Jiangsu
Jiangxi
Jilin
Liaoning
Macao
Nei Mongol
Ningxia
Qinghai
Shaanxi
Shandong
Shanghai
Shanxi
Sichuan
Tianjin
Xinjiang
Xizang
Yunnan
Zhejiang

Please select a province.

E-mail *

Please fill in the correct e-mail.
Address
Postal Code *

Please fill in the postal code.

Please make sure all information is correct so that we can contact you to resolve your issue.

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Installation Company Name *

Please fill in the installation company name.
Distributor Company Name *

Please fill in the Distributor company name.
Installation Date *

Please fill in the installation date.
Purchase Date *

Please fill in the date of purchase.
Battery Model *

Please fill in the battery model.
System Battery Quantity *

Please fill in the number of system batteries.
Battery S.N *
Please select the battery.
Inverter Brand *

Please fill in the inverter brand.
Inverter Model *

Please fill in the inverter model number.
Daqin Digital Energy Inverter S.N
Note:
Each image is less than 10MB.
Maximum 1 image can be uploaded.

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Step 4--Confirmation of Product Fault Information

Dear customer, we are glad to help you solve your problem!

Thank you very much for your patience and feedback, we will do our best to improve your experience!

System Failure Type *

Battery and Inverter Setup

System Connections

Charge and Discharge

Battery won't turn on/off

SOC Exception

Indicator Light not Working Properly

Warranty Inquiry

other

Please select a city.

Detailed fault description*

Please describe the fault in detail.

If you have an emergency, you can choose to call +86 400 666 0655 or email：service@dyness-tech.com

Note:
1. Each picture is less than 10MB
2. Maximum 9 pictures can be uploaded
3. Please upload pictures, including system connections, display cable connections

Information Failure：
Maybe the information you submitted is wrong, you can fill in again.

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Submit

After-sales Service

Step 1 - After-sales service application statement

Final Warranty Notes*

Step 2 - End User and Installer Information Confirmation

Contact Information

Step 3 - Product Information Confirmation

Step 4--Confirmation of Product Fault Information

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