We take your privacy very seriously, please consent to the use of all cookies when visiting our website. for more information on the processing of personal data, please refer to the Privacy Policy.

Contact
EN
Select your country or region
download-683.jpg download-73.jpg

After-sales Service

Achievement of customer first, achievement of the world's sustainable development business, to become a better you!

  • After-sales Service Instructions
    01
  • customer information
    02
  • Product Information
    03
  • Failure Information
    04

Step 1 - After-sales service application statement

Dear Customer

Thank you for ordering Dyness products, in order to provide better warranty service, we need to record and save your purchase information and installation and other information, your registration will help us to serve you better.                                    

                              

Final Warranty Notes*

All registration information will only be contacted by your after-sales service and will not be disclosed to third parties. Please fill in the form carefully and accurately. Successful registration will help you get better after-sales service support.

If you need to expand the capacity of your existing system, please confirm the serial number of your existing product and the module to be added with Dyness via the after-sales service e-mail address service@dyness-tech.com. Please make sure to obtain authorization before adding.

I understand and agree to the above conditions

Please check this mandatory box.
Next Steps

Step 2 - End User and Installer Information Confirmation

  • Distributor
  • Installer
  • End User
  • Others
Please select the type of customer service.
Contact Information
  • Name *
    Please fill in your name.
  • Phone Number *
    Please fill in the correct phone number.
  • Country *
    Please select the counseling needs.
  • Province *
    Please select a province.
  • E-mail *
    Please fill in the correct e-mail.
  • Address
  • Postal Code *
    Please fill in the postal code.
Please make sure all information is correct so that we can contact you to resolve your issue.
Back
Next

Step 3 - Product Information Confirmation

  • Installation Company Name *
    Please fill in the installation company name.
  • Distributor Company Name *
    Please fill in the Distributor company name.
  • Installation Date *
    Please fill in the installation date.
  • Purchase Date *
    Please fill in the date of purchase.
  • Battery Model *
    Please fill in the battery model.
  • System Battery Quantity *
    Please fill in the number of system batteries.
  • Battery S.N *
    Please select the battery.
  • Inverter Brand *
    Please fill in the inverter brand.
  • Inverter Model *
    Please fill in the inverter model number.
  • Daqin Digital Energy Inverter S.N

  • Note: 
    Each image is less than 10MB.
    Maximum 1 image can be uploaded.

Back
Next

Step 4--Confirmation of Product Fault Information

Dear customer, we are glad to help you solve your problem! 

Thank you very much for your patience and feedback, we will do our best to improve your experience!                        

System Failure Type *
Battery and Inverter Setup
System Connections
Charge and Discharge
Battery won't turn on/off
SOC Exception
Indicator Light not Working Properly
Warranty Inquiry
other
Please select a city.
Detailed fault description*
Please describe the fault in detail.

If you have an emergency, you can choose to call +86 400 666 0655 or email：service@dyness-tech.com

Note:
1. Each picture is less than 10MB
2. Maximum 9 pictures can be uploaded
3. Please upload pictures, including system connections, display cable connections


Information Failure：
Maybe the information you submitted is wrong, you can fill in again.

Back
Submit
213530f1235992b9786516976b4f0c9.png

Explore and adopt new solutions for safe and efficient energy storage

Believe your life will get better!Believe your life will get better!

Subscribe to our Newsletter

  • Name *
  • Country *
    • Afghanistan
    • Aland Islands
    • Albania
    • Algeria
    • Andorra
    • Angola
    • Anguilla
    • Antarctica
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Aruba
    • Australia
    • Austria
    • Azerbaijan
    • Bahamas
    • Bahrain
    • Bangladesh
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Benin
    • Bermuda
    • Bhutan
    • Bolivia, Plurinational State of
    • Bonaire, Sint Eustatius and Saba
    • Bosnia and Herzegovina
    • Botswana
    • Bouvet Island
    • Brazil
    • British Indian Ocean Territory
    • Brunei Darussalam
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cambodia
    • Cameroon
    • Canada
    • Cape Verde
    • Cayman Islands
    • Central African Republic
    • Chad
    • Chile
    • China
    • Chinese Taipei
    • Christmas Island
    • Cocos (Keeling) Islands
    • Colombia
    • Comoros
    • Congo
    • Congo, the Democratic Republic of the
    • Cook Islands
    • Costa Rica
    • Cote d'Ivoire
    • Croatia
    • Cuba
    • Curaçao
    • Cyprus
    • Czech Republic
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Falkland Islands (Malvinas)
    • Faroe Islands
    • Fiji
    • Finland
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Gabon
    • Gambia
    • Georgia
    • Germany
    • Ghana
    • Gibraltar
    • Greece
    • Greenland
    • Grenada
    • Guadeloupe
    • Guatemala
    • Guernsey
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Heard Island and McDonald Islands
    • Holy See (Vatican City State)
    • Honduras
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Iran, Islamic Republic of
    • Iraq
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Jersey
    • Jordan
    • Kazakhstan
    • Kenya
    • Kiribati
    • Korea, Democratic People's Republic of
    • Korea, Republic of
    • Kuwait
    • Kyrgyzstan
    • Lao People's Democratic Republic
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libyan Arab Jamahiriya
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macao
    • Macedonia, the former Yugoslav Republic of
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Malta
    • Martinique
    • Mauritania
    • Mauritius
    • Mayotte
    • Mexico
    • Moldova, Republic of
    • Monaco
    • Mongolia
    • Montenegro
    • Montserrat
    • Morocco
    • Mozambique
    • Myanmar
    • Namibia
    • Nauru
    • Nepal
    • Netherlands
    • New Caledonia
    • New Zealand
    • Nicaragua
    • Niger
    • Nigeria
    • Niue
    • Norfolk Island
    • Norway
    • Oman
    • Pakistan
    • Palau
    • Palestinian Territory, Occupied
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Philippines
    • Pitcairn
    • Poland
    • Portugal
    • Qatar
    • Reunion
    • Romania
    • Russian Federation
    • Rwanda
    • Saint Barthélemy
    • Saint Helena, Ascension and Tristan da Cunha
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin (French part)
    • Saint Pierre and Miquelon
    • Saint Vincent and the Grenadines
    • Samoa
    • San Marino
    • Sao Tome and Principe
    • Saudi Arabia
    • Senegal
    • Serbia
    • Seychelles
    • Sierra Leone
    • Singapore
    • Sint Maarten (Dutch part)
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Somalia
    • South Africa
    • South Georgia and the South Sandwich Islands
    • South Sudan
    • Spain
    • Sri Lanka
    • Sudan
    • Suriname
    • Svalbard and Jan Mayen
    • Swaziland
    • Sweden
    • Switzerland
    • Syrian Arab Republic
    • Tajikistan
    • Tanzania, United Republic of
    • Thailand
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Uruguay
    • Uzbekistan
    • Vanuatu
    • Venezuela, Bolivarian Republic of
    • Viet Nam
    • Virgin Islands, British
    • Wallis and Futuna
    • Western Sahara
    • Yemen
    • Zambia
    • Zimbabwe
  • Company Name
  • Email *
  • What type of dyness User are you?...*
    Installer
    Household User
    Business Owner
    Distributor
    Others
  • Enter Verification Code *

  • I agree to the Privacy Policy and accept these conditions

  • Submit